Most small and midsized businesses cannot afford a 24/7 customer support team, but their customers expect one. Slow response times, missed inquiries, and inconsistent follow-up are not people problems. They are systems problems. In this session, Business Infrastructure Strategist and AI Systems Consultant Algernae King walks attendees through a live, hands-on build of an AI-powered customer service system. Using her proprietary C.A.R.E. System framework, Capture, Automate, Resolve, and Escalate, attendees watch a working knowledge base get built from their own business documents, a deployable chatbot go live in minutes, and a ticket triage workflow get automated in real time. Every attendee leaves with a working implementation roadmap and the tools to begin building that same week. This is not a conversation about what AI can do. It is a live demonstration of what it is already doing in businesses right now.

You Will Learn

• How AI-powered chatbots can handle common customer questions, qualify leads, and provide 24/7 support.
• Practical approaches for automating ticket triage, routing, and repetitive customer service tasks.
• How to build and maintain an AI-enabled knowledge base that improves both customer and employee self-service.
• Common pitfalls to avoid when implementing customer service automation and where human involvement remains essential.
• A 30-, 60-, and 90-day roadmap for introducing AI into your customer service operations and measuring results.