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Keynote: How SMBs Are Using AI Today—and Where Real ROI Comes From Friday September 25 9:15am - 10:00am

Panel: The AI Tools SMBs Actually Use—and What Works Friday September 25 2:30pm - 3:15pm

AI Risk, Readiness & Governance for SMBs Friday September 25 3:25pm - 3:55pm

General Session: Your 90-Day SMB AI Action Plan Friday September 25 4:15pm - 5:00pm

Working Breakfast: AI for Marketing Content, Campaigns, and Customer Personalization Friday September 25 8:00am - 9:00am

Using AI to Improve Sales Follow-Up and Lead Conversion Friday September 25 10:30am - 11:15am

Customer Service AI: Chatbots, Ticket Triage, and Knowledge Bases Friday September 25 11:25am - 12:10pm

From CRM Chaos to Customer Insight: Practical AI for Small Teams Friday September 25 1:10pm - 1:55pm

Working Breakfast: How to Choose Your First Internal AI Use Case: 10 Automations You Can Deploy in 30 Days Friday September 25 8:00am - 9:00am

AI for Document Work, Reporting, and Internal Knowledge Friday September 25 10:30am - 11:15am

AI Automations Deep Dive: Stay Top of Mind With Your Connections Automation Friday September 25 11:25am - 12:10pm

AI in Finance, HR, Scheduling, and Administrative Operations Friday September 25 1:10pm - 1:55pm