Sessions

7 AM

8 AM

9 AM

10 AM

11 AM

12 PM

1 PM

2 PM

3 PM

4 PM

7:15am - 8:00am Registration - Coffee / Networking

8:00am - 9:00am Working Breakfast: AI for Marketing Content, Campaigns, and Customer Personalization

8:00am - 9:00am Working Breakfast: How to Choose Your First Internal AI Use Case: 10 Automations You Can Deploy in 30 Days

9:15am - 10:00am Keynote: How SMBs Are Using AI Today—and Where Real ROI Comes From

10:00am - 10:30am Break & Networking

10:30am - 11:15am Using AI to Improve Sales Follow-Up and Lead Conversion

10:30am - 11:15am AI for Document Work, Reporting, and Internal Knowledge

11:25am - 12:10pm Customer Service AI: Chatbots, Ticket Triage, and Knowledge Bases

11:25am - 12:10pm AI Automations Deep Dive: Stay Top of Mind With Your Connections Automation

12:10pm - 1:10pm Lunch & Sponsor Networking

1:10pm - 1:55pm From CRM Chaos to Customer Insight: Practical AI for Small Teams

1:10pm - 1:55pm AI in Finance, HR, Scheduling, and Administrative Operations

1:55pm - 2:30pm Break & Sponsor Networking

2:30pm - 3:15pm Panel: The AI Tools SMBs Actually Use—and What Works

3:25pm - 3:55pm AI Risk, Readiness & Governance for SMBs

3:55pm - 4:15pm Break & Sponsor Networking

4:15pm - 5:00pm General Session: Your 90-Day SMB AI Action Plan